Manufacturer-Backed Service — Maharashtra-Wide Coverage

An AMC (Annual Maintenance Contract) is a structured, ongoing service programme — not a single visit. It includes a defined number of scheduled service visits per year at agreed intervals, each with a documented scope of inspection and maintenance tasks. Beyond the scheduled visits, an AMC also includes priority access to our technical team for queries, discounted or pre-stocked spares depending on the tier, and priority response for unplanned breakdowns. A one-time service visit is appropriate when you need a specific problem addressed. An AMC is the right choice when you want to maintain cooling performance systematically and avoid reactive breakdowns entirely.

Yes — we service all major cooling tower brands operating in Maharashtra, not just our own. Our service engineers are experienced with Paharpur, Thermax, Sugam, Bombay Cooling, BAC, and other brands commonly found in Indian industrial plants. For AMC on non-our towers, we carry out an initial inspection to understand the specific configuration and identify any existing issues before entering into a service agreement. This ensures our AMC scope is appropriate for the actual condition and design of your tower.

At minimum, a comprehensive basin clean and system inspection should be carried out once a year for any industrial cooling tower. For towers in environments with higher biological growth risk — warm climates, high ambient dust, nearby organic material sources — twice per year is recommended. For towers subject to Legionella risk management requirements — pharmaceutical, food processing, hospitals, large commercial HVAC — quarterly inspection and bi-annual full cleaning is the appropriate baseline. The specific frequency also depends on your water quality and treatment programme; poorly treated water increases biological growth and scaling rates and requires more frequent intervention.

For Premium AMC customers, our committed response time is within 24 hours of a breakdown call being logged. For Standard AMC customers, the target response is within 48 hours. For non-AMC customers, we respond on a best-availability basis — which during peak summer season, when breakdown calls are highest, may mean a 3–5 day lead time. This is one of the strongest practical arguments for an AMC: priority response when it matters most is only available to customers who have a service agreement in place before the breakdown happens.

We carry out water quality checks as part of every service visit — TDS, pH, hardness, and where relevant, biological indicators. If your water chemistry is outside the recommended range for your fill type and operating conditions, we will identify this and make recommendations in the service report. We work with trusted water treatment chemical suppliers in Maharashtra and can facilitate an introduction to a specialist for chemical programme design and dosing system installation. We don’t supply water treatment chemicals directly, but we ensure the physical maintenance of your tower is aligned with — and supporting — the chemical programme.